SHOPPING INFORMATION

What are the delivery charges for orders?

We offer free delivery within Male’, Hulhumale’ and K.Vilingili.

For other regions within Maldives, we will charge an amount between 100rf to 250rf.

How long will delivery take?

Estimated Delivery time is 24-48 hours within Male’, Hulhumale’ & Vilingili.

For other regions, it will depend on the time provided by Maldives Post Services.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (BML/MIB/M-Faisaa) are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes, all your invoices will be accessible in your account and you will receive your invoice via e-mail when your order is sent out to you.

How do I add a gift receipt to an order?

At the moment we do not have this feature.

Where can I view my sales receipt?

Under “My Account”, “Orders” Section.

How long do I have to return an order?

7 days from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual delivery/shipping fees already incurred. Please read the Returns Procedure for more information.

MORE INFORMATION

Payment Methods?

Never give your card details or bank details to anyone!

Guduguda.com and V Exclusive will never call, SMS or email you for these information!

BML Payment:

  • Account Name: Guduguda.com
  • Account Number (MVR): 7701507501001

MIB Payment:

  • COMING SOON

Ooredoo M-Faisaa

  • Number: 9196080

 

What is wishlist?

A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wish-lists signify a customer’s interest in a product without an immediate intent to purchase.

How do I leave feedback?

You can leave feedback for the product after completing an order on the product review.

Can I change or cancel my order?

You can place another order after cancelling the existing order.

For cancellations please contact us.

What is "Track Order"?

You can track your order after the order is placed from Track Order. Once a status is changed, it will be shown in the track order.

Below are some of the statuses that may be shown.

  • Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
  • Failed — Payment failed or was declined (unpaid)
  • Processing — Payment received (paid) and stock has been reduced; order is awaiting for delivery.
  • Completed — Order fulfilled and complete – requires no further action after delivery.
  • On hold — Due to certain conditions if a product is currently unavailable, this might be On Hold.
  • Canceled — Canceled by an admin or the customer.
  • Refunded — Refunded by an admin – no further action required.

How do I get coupons or discounts?

Please check Gift Certificate section for any coupons which will give you discounts.